KEKO STUDIOS  Limited (“Keko Studios”) 


Returns, Exchange and Cancellation Policy (“Returns Policy”). 

You have a legal right to cancel a Contract (under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013) within 14 days of receipt by you of the Product (“Relevant Period”). Accordingly, during the Relevant  Period, if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us, by email (or through our returns portal), of your decision to cancel the Contract and, provided you return the Product to us within 28 days of receipt you will receive a refund.

Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office. However, this cancellation right does not apply in the case of any Products made to your specification or clearly personalised. If you cancel a Contract you must return the Products to us within 28 days of receipt and you will be responsible for the costs of returning the Products.


Once the Products have been returned and received by us, and provided they are still in their original condition, are unused and with all tags still attached, we will refund the price you have paid for the Products less the return postage cost, Please allow 14 days for us to process this. The cost of a return is a set price postage -please visit our returns policy for details.


This Returns Policy together with our General Terms and Payment and Delivery Policy (“General Terms”) contains the terms that govern the use of the Site and the orders you place and Products you purchase.

Any defined terms used in this Returns Policy will have the meaning given to them herein or in the General Terms and other policies.


Please contact our customer care team by emailing to cancel an order or if you have any further questions.