SHIPPING CHARGES

 

UK Excluding Ireland

STANDARD DELIVERY 2-5 working days usually arrives next day after dispatched - £6, This is usually tracked and signed for.

NEXT WORKING DAY DELIVERY - £9 -Tracked and signed for

NEXT DAY (SATURDAY) - £14 -Tracked and signed for

Ireland

ALL ORDERS - £11 -Tracked and signed for

Europe

ALL ORDERS - £18-25 -Tracked and signed for

USA

ALL ORDERS - £25-30 - This will be worked out at check out. -Tracked and signed for

Rest of the world

ALL ORDERS - £25-30 - This will be worked out at check out. -Tracked and signed for

Please note that next day delivery is only available in the UK excluding Ireland.

DUTIES AND TAXES

Keko Studio sadly no longer handles duties and taxes for the following countries: the Republic of Ireland, Belgium, Croatia, France, Germany, Greece, Italy, Poland, Netherlands and Spain due to increase costs after Brexit. As a small business we are unable to cover the costs. We do plan to change this in future. All our international shipments are sent Tracked and signed for.

 You will be contacted by the courier to pay for any duties and taxes upon taking delivery. Please note, we cannot control or estimate these charges. Please check your countries policies before placing an order.

SHIPPING TIMES

All standard deliveries is 3-5 working days.

UK Working Day Delivery - (Excludes Northern Ireland) Monday to Friday, place your order before 2pm ensuring you have selected the Next Working Day delivery option during the checkout process. Next-day guarantee excludes weekends and bank holidays. Next day purchases made after 2pm are not guaranteed Next day delivery and may be delivered within 48 hours, but we will always try our best please contact us for details. Any orders placed after 2pm Friday will be delivered before the following Tuesday, unless selected Saturday delivery.

If you need the item for a date, we will try to accommodate where we can- please get in touch and we will try to help.

WHERE WE SHIP

We ship to anywhere in the world, excluding the Russian Federation and North Korea.

OUR COURIERS

UK Mainland: Royal Mail, DPD,

Rest of World: ParcelForce, DHL or DPD

Please note that Keko Studio orders require a signature upon delivery. Our couriers cannot offer alternative delivery options such as delivery to a safe place or a neighbour for any Keko Studio packages. Couriers may refuse to deliver if the delivery address/location is unsafe. Please visit their company websites to learn more.

TRACKING

You can track your order via Royal Mail or DPD (Next Day Delivery - Mainland UK) or DHL (International) using the tracking/parcel number in your confirmation e-mail.

RETURNS

If you refuse or otherwise fail to take delivery of your order, it will be returned to our warehouse. You will not be able to track this unexpected return. A member of our Customer Care team will be in touch to arrange a refund or resend.

To return an order please email and request a refund, please visit our returns page and check our policy. We are a small company and charge a set fee for return postage. This is via Royal Mail or DPD, you can arrange to drop off your return to a selected Post Office or DPD shop and this is then tracked.

Exchanges can be made if you contact us after your have received your order. Please contact us and we can try to arrange.