SHIPPING CHARGES

 

UK Excluding Ireland

STANDARD DELIVERY 2-5 working days usually arrives next day after dispatched - £6

NEXT WORKING DAY DELIVERY - £9

NEXT DAY (SATURDAY) - £14

Ireland

ALL ORDERS - £11

Europe

ALL ORDERS - £18-25

USA

ALL ORDERS - £25-30 - This will be worked out at check out.

Rest of the world

ALL ORDERS - £25-30 - This will be worked out at check out.

Please note that next day delivery is only available in the UK excluding Ireland.

DUTIES AND TAXES

Keko Studio handles duties and taxes for the following countries: the Republic of Ireland, Belgium, Croatia, France, Germany, Greece, Italy, Netherlands, Poland, and Spain.

 For all other countries, you will be contacted by the courier to pay for any duties and taxes upon taking delivery. Please note, we cannot control or estimate these charges.

SHIPPING TIMES

All standard deliveries are 3-5 working days is coming soon.

UK Working Day Delivery - (Excludes Northern Ireland) Monday to Friday, place your order before 10am ensuring you have selected the Next Working Day delivery option during the checkout process. Next-day guarantee excludes weekends and bank holidays. Next day purchases made after 10am are not guaranteed Next day delivery and may be delivered within 48 hours, but we will always try our best please contact us for details. Any orders placed after 10am Friday will be delivered before the following Tuesday, unless selected Saturday delivery.

If you need the item for a date, we will try to accommodate where we can- please get in touch and we will try to help.

WHERE WE SHIP

We ship to anywhere in the world, excluding the Russian Federation and North Korea.

OUR COURIERS

UK Mainland: Royal Mail, DPD,

Rest of World: DHL or DPD

Please note that Keko Studio orders require a signature upon delivery. Our couriers cannot offer alternative delivery options such as delivery to a safe place or a neighbour for any Keko Studio packages. Couriers may refuse to deliver if the delivery address/location is unsafe. Please visit their company websites to learn more.

TRACKING

You can track your order via , DPD (Next Day Delivery - Mainland UK) or DHL (International) using the tracking/parcel number in your confirmation e-mail.

RETURNS

If you refuse or otherwise fail to take delivery of your order, it will be returned to our warehouse. You will not be able to track this unexpected return. A member of our Customer Care team will be in touch to arrange a refund or resend.

To return an order please email and request a refund, please visit our returns page and check our policy. We are a small company and charge a set fee for return postage. This is via DPD, you can arrange to drop off your return to a selected DPD shop and this is then tracked.

We regret we cannot arrange exchanges at present.