Welcome to Keko Studios online terms and conditions of supply

Please read them carefully as they apply whenever an order for products is placed by you or or other services provided by Keko Studio via www.keko-studio.com

If you do not agree to be bound by these terms, then please do not place an order. You will be asked to agree these terms each time before placing an order.

We are under a legal duty to supply goods and services in conformity with these terms. As a consumer, you have legal rights in relation to services that are not performed with reasonable skill and care, and if the products we supply are faulty or not as described.

These terms refer to the following additional terms, which also apply to your use of our website including placing orders for goods and services:

  • Our Privacy Policy. See further under "Data Protection and Privacy".
  • Our Cookie Policy, which sets out information about the cookies on our website.
  • Our website terms & conditions

Who we are

We are Keko Studio, a trading name of Keko Studio Ltd (a company registered in England and Wales with number 14156071). Our office is at Keko Studio, Unit 7, Chorley Central Business Park, Chorley PR6 0BL. Keko Studio operates the website www.keko-studio.com. 

Contacting Us

If you would like to contact us or wish to make a complaint, please call email at info@keko-studio.com.



The steps required by you to enter into a contract with us are that you place your order for the products by clicking on the pay now button at the end of the checkout process once your product information, payment details and personal information have been submitted. You will be guided through the ordering process by our website and its instructions. Please take time to ensure that your order details are correct.

Once you have submitted an order, we will send you an acknowledgment email detailing the products you have ordered. This email acts simply as an acknowledgment that your order has been submitted and will be processed by us, not that the order is confirmed or accepted.

Please note all orders are subject to stock availability. We will inform you by email as soon as possible if the product you have ordered is not in stock. We will not take payment from you until the product is ready for dispatch. If you have already paid for the product and it is not in stock, we will refund you the amount you have paid.

Your order will be accepted and confirmed by us when the products have been dispatched. A further email will be sent to you when your ordered products have been dispatched. The contract between you and us will only be formed once you have received an email confirming dispatch of the order.

Non-acceptance of an order may arise from a number of reasons including (but not limited to):-

  • not being able to take payment from you;
  • a pricing or product description error on our behalf;
  • you not meeting any eligibility criteria;
  • unavailability of stock;
  • if we reasonably consider that you intend to re-sell the products on a commercial basis; or
  • attempting to purchase more than four products of any type of product within a single order.

Please note we will not file a copy of the contract between us.

Pricing and Payment

The prices of the products will be as quoted on our website from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the information was entered onto the system.

We will normally check prices as part of our dispatch procedures. If the products are incorrectly priced, then where the product’s correct price is less than the price stated on our website, we will charge the lower amount. However, please note that if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as mispricing, we do not have to provide the products to you at the incorrect (lower) price.

Where the product’s correct price is higher than the price stated on our website, we will contact you in writing as soon as possible to inform you of this error. We will give you the option of continuing to purchase the product at the correct price or cancelling the order. We will not process the order until we have your instructions. If we are unable to contact you within seven (7) calendar days using the personal information you provided to us, we will treat the order as cancelled and notify you in writing.

The price of the product does not include delivery charges. Our delivery charges are as quoted on our website from time to time. Click here to check the delivery charges.

You can only pay for your products by using a debit card, credit card or PayPal. The cards we accept are shown at the time of ordering.

Payment for the products and all delivery charges is in advance. However, we will not charge your debit or credit card until immediately before we dispatch the order.


We will aim to deliver your order by the estimated delivery date set out on the website or our emails to you regarding a service, unless there is an event outside our reasonable control .

If we’re unable to meet the estimated delivery date due to any act or event beyond our reasonable control such as (but not limited to) natural disasters, floods, earthquakes, epidemic, IT failures or attacks, strikes, late deliveries by couriers or other delivery organisations, civil commotion, terrorist attacks or threats of such terrorist attacks, impossibility or delays resulting from using railways, shipping, aircraft, motor transport or other means of transport, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date.

Delivery will be completed when we attempt to deliver the products to you or a person identified by you to the address you gave to us or other address or location which is agreed between you and our courier.

The products will be your responsibility from the completion of delivery being attempted.

You will own the products when we have received payment in full for the products, including any delivery charges.

Changing or Cancelling an Order

We’re sorry that we cannot make changes or cancel an order once you have placed it. If you wish to return an item or are not happy with an item, please return it using the Returns Process. It is your responsibility to return the item to us.

If you have placed an order with us for and wish to cancel please contact us by email and we will advise the item has been dispatched. If the item hasn’t been processed or dispatched, we may be able to cancel the order, or if the item has been sent we will advise you of the returns process and arrange a refund in accordance with the "Refund" section below. 

Returns Process

If you want to return an item to Keko Studio please do so within twenty-eight (28) days following delivery of your goods. Please see the ‘Returns' page for our returns policy at the time you order. The return conditions detailed below must be met for a full refund. All returns are chargeable at a set price via the tracking service and returns label provided.

Return Conditions

Whilst you are deciding whether to keep your purchases, you do have a legal duty to take reasonable care of the items.

Unless they are faulty, all products must be returned in a re-saleable condition. This means the product and its original packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate the condition of the product by considering if your handling goes beyond that which might reasonably be allowed in a shop and the general wear of the product.

If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.

Your Rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Your statutory rights are not affected. Please see our ‘Returns' page for how to exercise those rights.


Any refund made will be made on the credit card or debit card used at the time of ordering the products or services or by PayPal. Refunds will usually be processed within five (5) working days of products being received back or us accepting a cancellation for services. The processing of the return may take up to 14 days.

If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described. See below for faulty products.


Unfortunately we’re unable to offer exchanges. Please return the item for a full refund and place a new order.

Our happy customer team are here if you need help. Please email info@keko-studio.com

Faulty Products or services – Your Rights under The Consumer Rights Act 2015

Your statutory rights are not affected.

We aim to ensure our products are of the highest quality standard. However, if you consider a product is faulty or not as described, please inform us accordingly. Where the product is faulty or not as described, you have the statutory right within twenty-eight (28) days of delivery to reject the product and receive a refund or you can elect for the product to be repaired or replaced. You as the customer must notify us of any fault within fourteen (14) days of receiving the item.


Our Rights to Make Changes

We may need to make certain changes from time to time. These might be changes in how we take payments from you or changes arising from legal or regulatory requirements. Each time you place an order, the contract will be formed on the terms and conditions of supply currently in place on the website at the time of order. We reserve the right to make changes to these terms and conditions from time to time. It is your responsibility to read the applicable terms and conditions each time you wish to place an order.

We may also need to make product changes to the products from time to time. You will be informed of any product changes at the time you place the order.

Promotional Offers

Keko Studio will not operate sales or discounts as an independent company.

However, If we do offer vouchers, coupons, discounts and promotional codes offered by us in special circumstances are valid only for use as part of a purchase made via www.keko-studio.com, unless otherwise stated. 

 Product Descriptions

The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer are exactly the same as the product. The products may vary slightly from those images. We comply with our statutory obligation to ensure that the goods we supply conform to the contract we enter into with you.


We accept no liability for any losses or damages arising out of or in connection with our breach of these terms or our failure to use reasonable skill and care to provide services which are not reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen e.g. you discussed it with us when placing an order.

Nothing in these terms shall exclude or limit our liability for personal injury or death caused by our negligence or for fraud or fraudulent misrepresentation. We also do not exclude or limit our liability in relation to your rights under the Consumer Rights Act 2015 where it would be unlawful to do so.

We only supply products for domestic and private use. You agree not to use the products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity.


The price of a product includes VAT (where applicable) at the current rate chargeable in the United Kingdom. However, if the rate of VAT changes between the date of your order and the date of delivery, we may adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.


Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Third Party Rights

The contract is between you and us. No other person shall have any rights to enforce any of its terms and the contract cannot be assigned or sub-contracted to anyone else.


Even if we delay in enforcing the contract between us, we can still enforce it at a later date.

Data Protection and Privacy

We will use your personal information in accordance with our Privacy Policy and always in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018.

You may be contacted by email in relation to future offers and for marketing purposes. You will have an opportunity to set your preferences at the time of placing an order, on receipt of an email (via the unsubscribe function) or by contacting us as set out in the Privacy Policy.


We may use cookies in order to improve your experience on our website. Please read our Cookie Policy if you wish to know further information.


Please note these terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction to resolve any disputes between us.